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Serving Walnut Creek, CA and surrounding areas. (925) 532-0252
Effective Date: January 1, 2026
By visiting the website located at walnutcreekheavydutytowing.com, submitting an inquiry form, or engaging Walnut Creek Heavy Duty Towing ("we," "us," or "our") to perform any towing or recovery service, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use this website or our services.
These terms apply to all visitors to our website and to all customers who request or receive services from Walnut Creek Heavy Duty Towing.
Walnut Creek Heavy Duty Towing provides towing, recovery, and roadside assistance services in and around Walnut Creek, CA and the surrounding communities we serve. Services include but are not limited to heavy duty towing, flatbed towing, accident recovery, winch-out service, roadside assistance, vehicle storage, and related services as described on our website.
We reserve the right to decline a service request at our discretion, including situations where a job falls outside our equipment capabilities, creates a safety risk to our operators, or involves unlawful activity.
Estimates provided by Walnut Creek Heavy Duty Towing are based on the information available at the time of the request. An estimate is not a guaranteed final price. Final charges may differ from an estimate if the actual scope of work is materially different from what was described - for example, if a vehicle requires a more complex recovery than initially communicated, or if additional equipment is needed on arrival.
Before any work begins, we will communicate the anticipated cost. You have the right to decline service before work commences. Once work has begun, you are responsible for the cost of work completed up to the point of cancellation.
Towing rates in California may be subject to regulation by state law, city ordinance, or county rule depending on the type of tow. We comply with all applicable rate regulations. For police-ordered or non-consensual tows, additional consumer protections under California law may apply.
For non-emergency scheduled services, we ask that you notify us as soon as possible if you need to cancel or reschedule. Cancellations made with reasonable advance notice will not incur a cancellation fee.
If our crew is dispatched and arrives on site for a scheduled job and the customer cancels after arrival, a trip charge or minimum service fee may apply to cover the cost of dispatch and travel.
For emergency and 24/7 towing calls, no advance scheduling is required. Response times are provided as estimates and may vary based on location, traffic conditions, and crew availability.
Payment is due at the time of service unless a prior invoicing arrangement has been established. We accept common forms of payment - contact us for specifics on accepted payment methods.
For commercial fleet or account customers, separate payment terms may be agreed upon in writing. Those written terms govern any conflict with these general terms.
If a vehicle is towed to a storage facility operated by or affiliated with Walnut Creek Heavy Duty Towing, daily storage fees begin accruing from the time of intake. Storage fees must be paid in full before a vehicle can be released. We will notify vehicle owners of storage as required by applicable California law.
When requesting service, you agree to:
Providing false or incomplete information may affect the accuracy of the estimate, the safety of the recovery, and our ability to complete the job as discussed. You accept responsibility for any additional costs resulting from information that was inaccurate or withheld.
Walnut Creek Heavy Duty Towing carries appropriate liability insurance for the services we perform. We take reasonable care to protect your vehicle during towing and recovery operations.
We are not liable for pre-existing damage to a vehicle that is not documented at the time of service. We are not liable for mechanical failures, fluid leaks, or structural damage that results from the condition of the vehicle prior to our involvement.
To the fullest extent permitted by applicable law, our total liability for any claim arising out of or related to a towing or recovery job is limited to the amount paid for that specific service. We are not liable for indirect, incidental, or consequential damages, including lost revenue, delayed deliveries, or costs of alternative transportation.
Nothing in these terms limits liability for gross negligence, willful misconduct, or any other liability that cannot be waived under California law.
Our services are provided as described. We do not warrant that a tow or recovery will prevent further mechanical damage to a vehicle that is already in a compromised condition. We make no representation about a vehicle's fitness for use after towing - that determination is the responsibility of a qualified mechanic or repair facility.
The information on our website is provided for general informational purposes. It is not a substitute for professional advice about your specific situation. We disclaim all warranties, express or implied, regarding the accuracy, completeness, or suitability of website content for any particular purpose.
Vehicles placed in storage with Walnut Creek Heavy Duty Towing or an affiliated storage facility are subject to daily storage fees. Vehicle owners are responsible for retrieving their vehicle promptly and for providing valid proof of ownership or authorization to release.
Abandoned vehicles - those unclaimed beyond the period allowed under California law - may be subject to lien sale procedures in accordance with California Vehicle Code. We will follow all legally required notice procedures before initiating any lien sale.
If you have a concern or dispute about a service or charge, we ask that you contact us directly first so we have the opportunity to resolve it.
If a dispute cannot be resolved through direct communication, both parties agree to attempt resolution through good-faith mediation before pursuing any other legal remedy. Any legal action arising from these terms or our services that cannot be resolved through mediation shall be brought in the appropriate court of competent jurisdiction in Contra Costa County, California.
Nothing in these terms prevents you from filing a complaint with a California consumer protection agency or the California Highway Patrol if you believe applicable towing regulations were violated.
These Terms and Conditions are governed by and construed in accordance with the laws of the State of California, without regard to conflict of law principles. Any claims or disputes relating to these terms shall be subject to the exclusive jurisdiction of the state and federal courts located in California.
You may use this website for lawful purposes only. You may not use it to transmit any unlawful, harassing, defamatory, or otherwise objectionable content. You may not attempt to gain unauthorized access to any portion of the site or interfere with its operation.
All content on this website, including text, images, and design elements, is the property of Walnut Creek Heavy Duty Towing or its licensors and is protected by applicable intellectual property laws. You may not reproduce or redistribute website content without our written permission.
We reserve the right to update these Terms and Conditions at any time. Changes will take effect when posted to this page with an updated effective date. Continued use of our website or services after a change constitutes acceptance of the revised terms. We encourage you to review this page periodically.
If you have questions about these Terms and Conditions, contact us:
Walnut Creek Heavy Duty Towing
179 Pioneer Ave
Walnut Creek, CA 94597