Privacy Policy

Overview

Walnut Creek Heavy Duty Towing ("we," "us," or "our") operates the website located at walnutcreekheavydutytowing.com. This Privacy Policy explains what information we collect, how we use it, how long we keep it, and what rights you have. By using our website or submitting a form, you agree to the practices described here.

If you have questions about this policy, contact us at info@walnutcreekheavydutytowing.com.

Information We Collect

Information You Provide Directly

When you fill out a contact or estimate request form on our website, we may collect:

• Your name
• Your phone number
• Your email address
• Your location or service address
• A description of the service you need
• Any other information you choose to include in a message field

We only collect what you give us. We do not require you to create an account.

Information Collected Automatically

When you visit our website, our hosting provider and analytics tools may automatically collect:

• Your IP address
• The browser and device type you are using
• The pages you visit and how long you spend on them
• The website or search engine that referred you
• General geographic location based on IP address (city or region level, not precise)

This data is collected in aggregate to help us understand how visitors use the site. It is not used to identify you personally.

Cookies and Tracking Technologies

Our website may use cookies - small text files stored in your browser - to improve your browsing experience and support analytics tools. You can disable cookies in your browser settings. Disabling cookies may affect certain features of the site, but will not prevent you from viewing content or submitting a form.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiry or estimate request
• Schedule services or follow up on a prior contact
• Improve the content and usability of our website
• Understand which pages and services attract the most interest
• Comply with legal obligations if required

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We do not send unsolicited commercial emails or text messages.

Third-Party Services

We use a small number of third-party tools to operate this website:

• Form processing: Our contact form is processed by a third-party form service. Information you submit through the form is transmitted to and stored by that service provider under their own privacy policy.
• Web analytics: We may use an analytics service to understand traffic patterns. Analytics data is aggregated and anonymized to the extent possible.
• Map services: Our contact page embeds a map from a third-party provider. That provider may place cookies or collect data subject to their own privacy policy when you interact with the embedded map.

We only work with service providers that handle data responsibly. We do not grant third parties access to your personal information beyond what is necessary to operate the service.

Data Retention

We retain personal information submitted through our contact forms for as long as it is needed to respond to your inquiry and for a reasonable period afterward in case you follow up. We do not maintain customer records indefinitely. If you would like your information removed, contact us at info@walnutcreekheavydutytowing.com and we will delete it from our records within a reasonable time.

Your Rights

Depending on your location and applicable law, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of any non-essential communications

To exercise any of these rights, contact us at info@walnutcreekheavydutytowing.com. We will respond within a reasonable time and in accordance with applicable law.

Children's Privacy

Our website is not directed to children under 13 years of age. We do not knowingly collect personal information from children. If you believe a child has submitted personal information through our website, please contact us so we can remove it.

Data Security

We take reasonable steps to protect the personal information we receive, including using encrypted connections (HTTPS) for our website. No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security. If you have concerns about submitting sensitive information online, you are always welcome to call us directly at (925) 532-0252.

Links to Other Websites

Our website may contain links to other websites we do not control. This Privacy Policy applies only to walnutcreekheavydutytowing.com. We are not responsible for the privacy practices of any linked third-party website. We encourage you to review the privacy policy of any site you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. Continued use of our website after an update constitutes acceptance of the revised policy. We encourage you to review this page periodically.

Contact Us About Privacy

If you have any questions about this Privacy Policy or how we handle your information, please contact us: